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Notices, Policies & Statements

Cornell Scott Hill Health Center (CS-HHC) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. CS-HHC does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

CS-HHC provides free aids and services to people with disabilities to communicate effectively with us, such as:

  • Qualified sign language interpreters; Written information in other formats (large print, audio, accessible electronic formats, other formats);
  •  Free language services to people whose primary language is not English, such as:
    •  Qualified interpreters;
    •  Information written in other languages.

If you need these services, please contact Juan Candelaria, Director of Patient Experience & Satisfaction, at the number listed below.

If you believe that CS-HHC has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Juan Candelaria, Director of Patient Experience & Satisfaction
428 Columbus Avenue, New Haven, CT 06519
Phone: 203-503-3119
Email: jcandelaria@cornellscott.org

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Juan Candelaria is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights Complaint Portal

or by mail or phone at: 1-800-368-1019, 800-537-7697 (TDD). U.S. Department of Health and Human Services, 200 Independence Avenue, SW Room 509F, HHH Building Washington, D.C. 20201. Complaint forms are available at: http://www.hhs.gov/ocr/office/file/index.html. Such complaints must be filed within 180 days of the date of the alleged discrimination

Cornell Scott-Hill Health Corporation is a federally qualified health center that, along with its employees, directors and certain contractors, is deemed by the Bureau of Primary Health Care of the U.S. Department of Health and Human Services to be a federal employee for purposes of medical malpractice claims. See Deeming Notice 2019. The only remedy for an individual who has a medical malpractice claims against the health center and/or its employees, directors and contractors is to file an administrative claim under the Federal Tort Claims Act with the U.S. Dept. of Health and Human Services at the following address:

U.S. Department of Health and Human Services
Office of the General Counsel
General Law Division
Claims and Employment Law Branch
330 C Street, SW
Attention: CLAIMS Switzer Building, Suite 2600
Washington, D.C., 20201

Phone No.: 202-691-2369
Fax No.: 202-619-2922
Email: HHS-FTCA-Claims@hhs.gov

Statutory reference: Section 224 of the Public Health Service Act (42 U.S.C. § 233(g)-(n))

Our Privacy Policies are available through the links below. For more information, please call (203) 503-3000.
Notice of Privacy Practices:
English Spanish 



goldseal transparentThe Cornell Scott-Hill Health Center is committed to providing the highest quality of care. That’s why most of our programs and sites are accredited by The Joint Commission. The Joint Commission accredits and certifies nearly 21,000 health care organizations and programs in the United States. Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards.The Cornell Scott-Hill Health Center is committed to providing the highest quality of care. That’s why most of our programs and sites are accredited by The Joint Commission. The Joint Commission accredits and certifies nearly 21,000 health care organizations and programs in the United States. Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards.

Individuals having problems related to the care rendered, or problems with the environment of care, are encouraged to speak with the Health Center’s Patient Advocate. If concerns cannot be resolved through CS-HHC, individuals may contact The Joint Commission's Office of Quality Monitoring to report any concerns or register complaints about a Joint Commission-accredited health care organization by calling (800) 994-6610 or e-mailing complaint@jointcommission.org.

Normal Business Hours
Monday - Friday 8:30 a.m. - 5:00 p.m. 
Tuesday and Thursday 8:30 a.m. - 8:00 p.m. 
Saturday 8:30 a.m. - 12:30 p.m.
T: (203) 503-3000
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Urgent Care/Walk-in Hours:
Monday - Thursday 8:30 a.m. - 8:00 p.m. 
Friday 8:30 a.m. - 5:00 p.m. 
Saturday 8:30 a.m. - 12:00 p.m.
T: (203) 503-3000
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